Protection of personal data
We inform you below about the collection of personal data when using our website www.cook-concept.com. Personal data is all data relating to you personally, e.g. ex. name, address, email addresses, user behavior.
Who processes your data?
The company CONSORTIUM MENAGER PARISIEN, a simplified joint stock company with a share capital of 157,500 euros, registered with the RCS of Paris under number 572 195 337 and whose head office is located at 12 rue Gravilliers 25003 (“CMP”) offers an after-sales service. -sale accessible at the address <www.cook-concept.com> (the service “).
When using the Service, CMP is required to process personal data relating to visitors, customers and prospects of the Services (“Personal Data”). As such, CMP is responsible for the processing of personal data concerning you in connection with the Service.
The purpose of this confidentiality policy (the “Policy”) is to inform visitors, customers and prospects of the Service of the use made by CMP of Personal Data concerning them, in compliance with Law No. 78 -17 of January 6, 1978 relating to data processing, files and freedoms modified (the “Data Protection Act”), of the General Regulations on the Protection of Personal Data 2016/679 (the “RGPD”), as well as the Directive 2002/58 “e-Privacy”, modified by Directive 2009/136 (“e-Privacy”) (together the “Applicable Regulations”).
For what purposes do we collect and process your data?
On the basis of contractual necessity, your data will be used for the management of our customer relations and to allow us to optimize the user experience or to respond to requests and possible complaints from our customers, in particular for after-sales service.
What data do we collect?
The data used for this processing is collected directly when you complete the contact form. As part of this processing, CMP collects the following types of personal data:
- Identity (name and surname)
- Personal data (e-mail address, postal address)
Who will be likely to access your data?
To achieve the purposes described above and within the limits necessary for the pursuit of these purposes, your data may be transmitted to all or some of the following recipients:
- Authorized persons within CMP;
- CMP service providers and subcontractors;
- Administrative or judicial authorities where applicable within the framework of our legal obligations or to enable us to defend our rights and interests.
How long do we keep your data?
The data collected concerning you will be kept for the period necessary for the accomplishment of the above purposes, increased by the statutory limitation period.
Thus, your account data (after-sales service form) will be kept for the duration of the processing of your request. They can then be kept for 3 years following the last contact from you.
The data which concern you is likely to be kept for a longer period in accordance with specific legal obligations or with regard to the applicable legal limitation periods. For example, data can be kept for:
- 6 years for tax documents;
- 10 years for accounting documents;
- The entire duration of litigation and until exhaustion of legal remedies.
How is your data secured?
The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.
To ensure the security of your personal information, we use the following measures:
- Network monitoring software
- Computer backup
- Digital certificate development
We are committed to maintaining a high degree of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your data.
Are your data transferred outside the European Union?
The different categories of data collected and processed may be transmitted to service providers located in countries outside the European Union, for example in the context of IT services or the use of data in connection with social networks.
In this case, CMP ensures that measures are put in place to secure any transfer outside the European Union to countries not recognized as having sufficient guarantees of adequacy by the European Commission, for example by the Privacy mechanism. Shield or the signing of standard contractual clauses defined by the European Commission.
What are your rights ?
You have the following rights against us with regard to your personal data:
- Right to information,
- Right to rectification or erasure,
- Right to restriction of processing,
To exercise the rights, you can reach us with the following contact details:
Postal address: CMP, ZI Le Carré des Aviateurs, 157 Avenue Charles FLOQUET, 93150 Le Blanc Mesnil, France
You also have the right to complain about the processing of your personal data by our company with a data protection supervisory authority.